Privacy Policy

1. INFORMATION WE COLLECT

• 1.1. Personal Identification Information: When you make a booking or check in, we collect necessary personal details, including your full name, contact number, email address, and a copy of a valid Government-issued ID card (as mandated by legal procedures).
• 1.2. Booking and Payment Details: Information related to your stay, dates, room preferences, and payment transactions (UPI or Cash records).
• 1.3. Health and Dietary Information: With your explicit consent, we may collect information regarding food allergies or special requests to ensure a safe dining experience during your stay.

2. HOW WE USE YOUR INFORMATION

• 2.1. To Process Bookings: We use your personal and payment information to manage your reservation, facilitate check-in, and provide the services requested.
• 2.2. Communication: To send booking confirmations, share digital menu cards (via WhatsApp), and respond to any inquiries or emergency requests.
• 2.3. Legal Compliance: To comply with local laws and regulations, including mandatory guest record maintenance for law enforcement and local authorities in Hazaribagh jurisdiction.
• 2.4. Improving Services: To better understand our guests' needs, personalize your experience ("Nature meets Luxury"), and improve our website and hospitality services.

3. DATA SHARING AND DISCLOSURE

• 3.1. Third-Party Service Providers: We do not sell your personal data. We may share necessary information with reliable third parties (like payment gateways or on-call medical professionals) solely for providing our services to you.
• 3.2. Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

4. DATA SECURITY

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Physical copies of ID cards and digital records are stored securely and accessed only by authorized personnel.

5. YOUR RIGHTS

You have the right to request access to the personal data we hold about you and ask for corrections if the information is inaccurate.

6. CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time. Any changes will be updated on this page and our website.